All sales are final, and we do not accept returns or exchanges due to a change of mind.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us within seven (7) days of the installation date or delivery date (as indicated by the tracking number) if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and resolve it accordingly.
To ensure we can accurately identify and replace defective items, all defects must be clearly documented according to our guidelines. The defective products or parts that can be replaced within the 7-day window include:
- Cracks, major scratches, or dents
- Unwashable stains
- Leakages
Items must be returned in their original packaging with tags attached.
If you have any other questions, please contact us at sales@wellssingapore.com, and we will be happy to assist you.
RETURNS
We will notify you if your return is approved. If approved, you will receive an automatic notification via email. For further assistance, please reach out to us at sales@wellssingapore.com.
